Stoves Warranty

Outbacker Stoves are covered by the following warranty:

The warranty covers all components of the stoves to be free from defect in materials and workmanship for one year from the day of purchase (excluding paint finish). All accessories are covered for a full 90 days to be free of defect in materials and workmanship. 

Within this period the manufacturer will correct any defects by repairing or replacing defective parts of the equipment or making available the parts thereof.

The Manufacturer is not be obligated to repair or replace equipment which has been repaired by others, abused, altered, misused or overheated. Furthermore, the manufacturer will not be held liable for any loses due to neglectful operation on the part of the purchaser. Upon the expiration of such warranty all such liability will terminate. No other warranties are expressed or implied. Returned merchandise will be accepted for repair or replacement only. You will be responsible for the return postage to us. Prior approval and a return authorisation must be obtained.

To maintain the look of your stove we recommend cleaning the stove regularly and using high temperature barbecue paint to touch up the stoves painted surfaces. The paint finish is not covered by this limited warranty or any implied warranty.

Delivery Information

Christmas shipping dates-

Our last shipping date for pre Christmas delivery will be December 18th 2024. Goods ordered after 2pm on December 18th 2024 may not arrive in time for Christmas Day. Goods ordered between December 18th 2024 and January 1st will be shipped on January 2nd 2025 and due for delivery on January 3rd 2025.

Wishing all our customers a Merry Christmas and a Happy New Year.

We offer FREE Next Day Shipping on items over £20 to most parts of the UK. Single items under £20 will be shipped FREE via an Economy 2-3 day delivery service.

All goods ordered before 2pm will be dispatched the same day. Our regular deliveries are made Mon- Fri between 08:00 and 19:00 (except during public holidays).

Once the order is dispatched you will be sent an email with the tracking number for your consignment. 

If a delivery is expected to be delayed beyond 7 days we will contact you by email or telephone, at this point, you will have the option to cancel your order.

If you are ordering over the weekend, your first potential delivery day will be the following Tuesday. (Wednesday after Bank Holidays)

Some items on our website come directly from our suppliers and will be shipped separately.

For larger orders that require a pallet please allow 7 working days for delivery in the UK.

Surcharges

Delivery to most of the UK is free of charge. There is a surcharge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands such as Jersey, The Isle of Man, The Isle of Wight and Guernsey. The surcharge for these locations can be seen in the table below. Additional delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered. 

Shipping costs for orders anywhere other than mainland UK will be quoted at the end of your order.

Security

For your security, all of our deliveries require a signature. The courier will try to deliver the products to your address, and, if no-one is home, will try a neighbor and leave you a card to let you know where your delivery is. If they're unsuccessful, they will leave you a card, and you can call them to arrange another delivery time. If you experience any problems with a delivery contact us or call us on 0115 9663535

All orders paid with by card can only be shipped to the billing address, and orders paid for via Paypal to the confirmed address on the account.

Express service (excluding those destinations detailed in the chart above)

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we can replace your goods as quickly as possible.

Deliveries in Europe – Please allow 3-5 days.

We ship to the countries below:

Germany, France, Netherlands, Belgium, Northern Island, Republic of Ireland, Spain, Germany, Denmark, Italy, Austria, Channel islands, Sweden, Finland, Portugal, Poland, Cyprus, Hungary, Czech Republic

Worldwide Shipping.

We ship worldwide with DHL. Our site will calculate international shipping for most products, but if your location is not listed contact us with your location and the products you'd like to ship.

You may be responsible for customs clearance, duties & taxes due in your respective country. For shipments outside of the UK we will deduct our 20% VAT at the checkout.