Outbacker® Firebox Range Eco Burn Oven Tent Stove & Complete 2.66m Flue Kit | 3.5kw 20.5kg

Warranty

Outbacker Stoves are covered by the following warranty:

The warranty covers all components of the stoves to be free from defect in materials and workmanship for one year from the day of purchase (excluding paint finish). All accessories are covered for a full 90 days to be free of defect in materials and workmanship. 

Within this period the manufacturer will correct any defects by repairing or replacing defective parts of the equipment or making available the parts thereof.

The Manufacturer is not be obligated to repair or replace equipment which has been repaired by others, abused, altered, misused or overheated. Furthermore, the manufacturer will not be held liable for any loses due to neglectful operation on the part of the purchaser. Upon the expiration of such warranty all such liability will terminate. No other warranties are expressed or implied. Returned merchandise will be accepted for repair or replacement only. You will be responsible for the return postage to us. Prior approval and a return authorisation must be obtained.

To maintain the look of your stove we recommend cleaning the stove regularly and using high temperature barbecue paint to touch up the stoves painted surfaces. The paint finish is not covered by this limited warranty or any implied warranty.

Delivery

Order before 2pm Monday–Friday and we’ll dispatch your items the same day!

Most UK parcels arrive the next working day

You’ll receive a tracking number by email once your order leaves us. All deliveries require a signature.

Please note: Next-day delivery is not guaranteed. Orders placed over the weekend are dispatched the next working day

UK Shipping

We offer free shipping for UK orders(*), regardless of order value.

You'll receive a tracking number by email once your order leaves us. All deliveries require a signature.

Larger orders that require a pallet may take up to 7 working days. Some products ship directly from our suppliers and may arrive separately.

*Certain UK remote postcodes may incur a delivery surcharge. If applicable, we will contact you after your order is placed before dispatch to confirm the additional cost.

International Shipping

We ship worldwide! 

Shipping costs, estimated delivery times, and any applicable VAT, import taxes, or duties are automatically calculated at checkout once you enter your delivery address.

All taxes and duties are paid upfront at checkout, so there are no additional charges on delivery for most destinations

Delivery timeframe: 2–11 business days
Tracking: Included
Signature: Required on delivery

If your country isn't listed at checkout or you have special delivery needs, contact us, and we'll be happy to help.

*Certain remote regions and territories, such as Guernsey and Jersey, may be subject to additional duties or charges upon delivery*

Additional Notes

• We book all eligible UK mainland orders on a next working day service when placed before 2pm Monday–Friday. While we dispatch promptly, delivery times are dependent on the courier and cannot be guaranteed.
• Orders placed over the weekend or on public holidays will be dispatched on the next working day.
• If your delivery is delayed beyond 7 working days (UK) or outside the estimated delivery window (international), we will contact you with an update.
• If your order arrives damaged or appears to be missing in transit, please notify us within 24 hours of delivery so we can resolve the issue promptly.

Payment & Delivery Address Policy

For security and fraud prevention purposes, the payment card used must be registered to the billing address provided at checkout.

We are able to ship to residential home addresses or verified business/work addresses. We are unable to deliver to PO boxes, parcel lockers, shops, serviced apartments, or temporary accommodation addresses.

Please ensure all delivery details are correct before placing your order. Once an order has been submitted, we are unable to amend the delivery address. If changes are required, the order will need to be cancelled and placed again with the correct details.